Frequently Asked Questions

General Questions

What makes the Diamond Pillow unique?

The Diamond Pillow is designed with input from over 150 spine specialists to provide optimal support for the spine, hips, and knees. Its proprietary diamond-inspired shape ensures proper alignment and pressure relief, helping reduce pain and discomfort for a healthier, more restful sleep.

Who is the Diamond Pillow for?

This pillow is perfect for:

  • Athletes looking to enhance recovery.
  • Pregnant women needing extra support for their changing bodies.
  • Anyone experiencing back, hip, or knee pain.
  • Side sleepers, back sleepers, and anyone who values high-quality sleep and better health.

What materials is the Diamond Pillow made from?

The Diamond Pillow is crafted with:

  • Cooling Memory Foam: Made from the highest-quality, ecologically safe materials.
  • 100% Cotton Cover: A hypoallergenic, OEKO-TEX® STANDARD 100 cotton certified fabric that’s breathable, moisture-wicking, and luxuriously soft.

How does the Diamond Pillow support pain relief?

The pillow’s shape and medium-firm memory foam relieve pressure points and promote proper spinal alignment, easing strain on the back, hips, and knees.

Can I purchase extra covers for the Diamond Pillow?

At this time, additional covers are not available for purchase. If you contact info@kiyopure.com, we will provide you an inaugural 25% off coupon for future additional cover purchases.

How do I contact customer support?

You can reach our customer support team by emailing info@kiyopure.com. We’re here to help with any questions or concerns.

Where is the Diamond Pillow made?

The Diamond Pillow is proudly designed in the U.S. and Argentina with premium materials sourced for quality and sustainability.

Is the Diamond Pillow environmentally friendly?

Yes, our memory foam is made from ecologically safe materials, and our 100% cotton cover is sustainably sourced and OEKO-TEX® STANDARD 100 certified.

Usage and Care

How should I use the Diamond Pillow?

The Diamond Pillow is versatile:

  • Place it between your legs for proper hip and knee alignment.
  • Use it under your knees while lying on your back for lumbar support.
  • Adjust its position to suit your preferred sleeping posture.

Is the Diamond Pillow suitable for all sleeping positions?

While it is especially beneficial for side and back sleepers, the pillow can be adjusted for other sleeping positions to provide support where needed.

Will standard pillowcases fit the Diamond Pillow?

Yes, the Diamond Pillow is designed to fit most full-size pillowcases, making it easy to match with your existing bedding.

How do I clean the Diamond Pillow?

The cotton cover is removable and machine washable. Wash it on a gentle cycle with mild detergent and air dry or tumble dry on low heat. The memory foam core should not be washed; simply spot clean as needed.

Will the pillow retain its shape over time?

Yes, the high-density cooling memory foam is designed to retain its shape and support for years, even with regular use.

Dimensions and Specifications

What are the dimensions of the Diamond Pillow? What size pillowcase fits best?

The pillow measures:

  • Length: 30”
  • Width: 14”
  • Height: 7” at the center, tapering to 3” at the edges.

We typically recommend a Full or Queen-sized pillowcase for the diamond pillow. Though, the high-quality nature of the pillow's 100% cotton honeycomb cover is great to use as is.

Regardless of your size, height, weight, or age, the Diamond Pillow is great for you. It fits everyone.

How firm is the Diamond Pillow?

The pillow has a medium-firm feel, ideal for providing both support and comfort.

Is the Diamond Pillow hypoallergenic?

Yes, the 100% cotton cover is naturally hypoallergenic, making it suitable for sensitive skin. If you are allergic to cotton please send us an email at info@kiyopure.com and we'll provide a separate cover free of charge.

Does the pillow have any certifications?

Yes, the 100% cotton cover is OEKO-TEX® STANDARD 100 certified, ensuring it is free from harmful chemicals and safe for use.

Health and Safety

Can the Diamond Pillow cure back or joint pain?

While the Diamond Pillow is designed to alleviate pain by promoting proper alignment and reducing pressure, it is not a medical device. For severe or persistent pain, consult a healthcare professional.

Is it safe to use during pregnancy?

Yes, the Diamond Pillow is great for pregnant women, as it helps alleviate pressure on the back, hips, and knees and provides additional support to help you sleep safely and comfortably. However, consult your doctor before use if you have specific medical concerns.

Is the Diamond Pillow suitable for children or elderly users?

Yes, it can be beneficial for anyone who needs extra support, regardless of age or size. However, children and elderly users with specific medical needs should consult a healthcare provider before use.

Shipping and Returns

Do you offer free shipping?

Yes, we provide free standard shipping for all orders within the U.S. However, for those eager to experience better sleep sooner, we offer expedited shipping options at an additional cost.

How long will it take to receive my order?

Orders typically ship within 1-2 business days, with delivery in 3-5 business days for most locations in the U.S.

Do you offer free shipping outside of the US?

Unfortunately, we only ship our products in the US at this time. We hope to start shipping overseas soon. Please subscribe to our email list to start up to date with when we start to sell outside the US.

What is your return policy?

We offer a 60-day satisfaction guarantee. If you’re not completely satisfied, you can return the pillow for a full refund within 60 days of delivery. Please contact us at info@kiyopure.com to start your return.

Who covers the cost of returns?

We’ll take care of the return shipping costs, but we kindly ask that you securely package the pillow to ensure it arrives safely on its journey back to us.